In this paper, data obtained from a university website accessibility and usability validation process are analyzed and used to demonstrate how the design process can affect the online experience for users with disabilities. Interviews, observations, and use data (e.g. where users clicked on a page or what path taken through a site) were collected.…

When examined across studies and fields, navigation research is fragmented and inconsistent. In this article, we argue that this is the result of navigation research having generally been conducted without guidance from an overarching theoretical framework. In order to illustrate our position, we have included results from a very simple…