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Direct linkSeo, Young-Jin; Um, Ki-Hyun – Journal of Computing in Higher Education, 2023
The present study aims to conceptualize service quality and perceived value in the context of blended learning by redefining and modifying the existing SERVQUAL model, reviewing prior marketing literature on perceived value, and examining the relationships between service quality, perceived value, and student satisfaction. The sample was…
Descriptors: Blended Learning, Value Judgment, Program Effectiveness, Student Satisfaction
Eriksson, Thommy; Adawi, Tom; Stöhr, Christian – Journal of Computing in Higher Education, 2017
Why do over 90% of the learners in Massive Open Online Courses (MOOCs) never finish the course? There is a need for further studies focusing on the learners' experiences of participating in MOOCs and factors that influence the decision to complete or drop out of the course. To deepen our understanding of why learners complete or drop out of MOOCs,…
Descriptors: Large Group Instruction, Online Courses, Educational Technology, Technology Uses in Education
