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Direct linkArif, Mohammed – International Journal of Educational Management, 2007
Purpose: The education system globally has moved from a push-based or producer-centric system to a pull-based or customer centric system. Malcolm Baldrige Quality Award (MBQA) model happens to be one of the latest additions to the pull based models. The purpose of this paper is to develop a generic framework for MBQA that can be used by…
Descriptors: Educational Quality, Models, Theory Practice Relationship, Accountability
