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Vianden, Jörg; Yakaboski, Tamara – International Journal of Educational Management, 2017
Purpose: The purpose of this paper is to advance a classification of satisfactory and unsatisfactory critical incidents of student-university relationships at German universities. Design/methodology/approach: Using the Critical Incident Technique (CIT), this paper reports the results of an exploratory study of 15 tertiary education students at…
Descriptors: Classification, Critical Incidents Method, Foreign Countries, College Students
Hladchenko, Myroslava – International Journal of Educational Management, 2015
Purpose: The purpose of this paper is to focus on the comparative analysis of the Balanced Scorecards of four higher education institutions and aims to define the general framework of the Balanced Scorecard for the higher education institution which concerns: the structure and elements of the Balanced Scorecard; development of the Balanced…
Descriptors: Foreign Countries, Higher Education, Comparative Analysis, College Administration