Descriptor
| Case Studies | 1 |
| Foreign Countries | 1 |
| Higher Education | 1 |
| Hospitality Occupations | 1 |
| Total Quality Management | 1 |
Source
| International Journal of… | 1 |
Author
| Soteriou, Andreas C. | 1 |
| Varnavas, Andreas P. | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Research | 1 |
Education Level
Audience
Location
| Cyprus | 1 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewedVarnavas, Andreas P.; Soteriou, Andreas C. – International Journal of Educational Management, 2002
Presents and discusses the approach used by the Higher Hotel Institute in Cyprus to incorporate total quality management through establishment of a customer-driven management culture in its hospitality education program. Discusses how it collects and uses service-quality related data from future employers, staff, and students in pursuing this…
Descriptors: Case Studies, Foreign Countries, Higher Education, Hospitality Occupations
