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Direct linkVoss, Roediger; Gruber, Thorsten; Reppel, Alexander – International Journal of Educational Management, 2010
Purpose: This paper aims to explore satisfactory and dissatisfactory student-professor encounters in higher education from a student's perspective. The critical incident technique (CIT) is used to categorise positive and negative student-professor interactions and to reveal quality dimensions of professors. Design/methodology/approach: An…
Descriptors: Foreign Countries, Higher Education, Student Attitudes, Critical Incidents Method
