Increasingly, higher education support services are being outsourced. Our case study was of a program from a global, USA-based, non-profit organisation. From in-depth interviews, we investigated staff perceptions of academic development workshops and the efficacy of outsourcing to a transnational tertiary-support program. We found that interviewees valued the academic development. They believed greater consideration should be given to cultural differences between exporting and importing countries; to evidence-based assessment of, and institutional leadership support for, the program; and to discipline-based and tertiary-level skills. Our preliminary findings may inform university management about improved approaches to outsourcing academic development to international commercial providers.