A core component of applied educational and child psychology practice is the skilfulness with which practitioners are able to rigorously structure and conceptualise complex real world human problems. This is done in such a way that when they (with others) jointly work on them, there is an increased likelihood of positive outcomes being achieved…

This paper considers the functioning of one educational psychology service (EPS) at a particularly troubled point in its existence. A focus on a review of the service and resultant pilot of a new model of service delivery will lead to consideration of how and why this process took place. Implications for the service in particular and the…