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Direct linkBsharat, Marwan; Bsharat, Sawsan – Education and Information Technologies, 2023
Cloud computing service has been found to be effective in increasing the capacity of Higher Education Institutions (HEIs) since it delivers services through enhanced information technology capabilities. Quality of Service (QoS) in cloud service is considered a rapidly growing phenomenon to guarantee a high level of service and is identified as an…
Descriptors: Foreign Countries, Information Technology, Computer Software, Higher Education
Bsharat, Marwan; Ibrahim, Othman – Education and Information Technologies, 2020
Cloud service is an emerging technology in Higher education institutions (HEIs). However, while providing this technology, quality of service (QoS) not given sufficiently important attention especially from the HEIs and decision makers. In this research, previous QoS models and frameworks are reviewed of researches done in this field are…
Descriptors: Information Technology, Computer Software, Higher Education, Administrator Attitudes
