Reports on a survey of community college chief student personnel officers, which focused on the comprehensiveness of student service program offerings and the relative contribution of the program to designated purposes. Reveals that purposes related to student development were subordinate to those related to delivery of services. (DMM)

Analyzes the major factors in the failure of student retention programs in community colleges by using an eight-phase hypothetical retention model which is compared with 18 principles of planned change. Concludes with generalizations and explanations for retention program weaknesses. (WL)

Presents seven statements synthesizing the literature on the relationship between educational advising and student retention. Provides an advisement model designed to increase institutional holding power through ethical recruitment, honest orientation, continuous dissemination of information, and a developmental approach to the advising process.…

Assesses the perceptions of chief student services officers from 172 public two-year colleges regarding student services provided in 1994. Indicates that both large and small colleges reported the quality of their services as average to slightly above average, an improvement over perceptions reported in the 1965 Carnegie Foundation study. Contains…