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Direct linkCallahan, Amy; Inckle, Kay – British Journal of Guidance & Counselling, 2012
The provision of online counselling and emotional support is a subject of intense debate among service providers. The subject is explored here by triangulating data from a statistical analysis of data from a children's helpline, interviews with practitioners and a focus group. Despite practitioners' concerns relating to misinterpretation,…
Descriptors: Cues, Computer Mediated Communication, Focus Groups, Statistical Analysis
