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Direct linkWatson, Robert J.; Mcdonald, John; Pearce, Dora C. – British Journal of Guidance & Counselling, 2006
Lifeline Australia Inc. provides a free 24-hour telephone counselling and referral service to all Australians. The trained telephone counsellors of the service record information on many of their calls in Lifeline's Client Service Management Information System (CSMIS). This paper presents a descriptive summary of a national CSMIS data set, which…
Descriptors: Foreign Countries, Intervention, Referral, Management Information Systems
Peer reviewedCiarrochi, Joseph V.; Deane, Frank P. – British Journal of Guidance & Counselling, 2001
Survey of 300 undergraduates assesses emotional competence, hopelessness, willingness to seek help from health professionals and nonprofessionals, and perceived usefulness of past help-seeking experience. Results reveal that those who felt less skilled at managing emotions were less willing to seek help from family and friends for emotional…
Descriptors: Counselors, Emotional Adjustment, Foreign Countries, Help Seeking
