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Direct linkWatson, Robert J.; Mcdonald, John; Pearce, Dora C. – British Journal of Guidance & Counselling, 2006
Lifeline Australia Inc. provides a free 24-hour telephone counselling and referral service to all Australians. The trained telephone counsellors of the service record information on many of their calls in Lifeline's Client Service Management Information System (CSMIS). This paper presents a descriptive summary of a national CSMIS data set, which…
Descriptors: Foreign Countries, Intervention, Referral, Management Information Systems
Dunkley, Jane; Whelan, Thomas A. – British Journal of Guidance & Counselling, 2006
The present study investigated vicarious traumatisation among telephone counsellors. In particular, the influence of coping style, supervision, and personal trauma history on vicarious traumatisation was examined. A total of 62 telephone counsellors from trauma related fields completed a series of self-report measures. Generally, levels of…
Descriptors: Supervision, Correlation, Coping, Foreign Countries
