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Direct linkWatson, Robert J.; Mcdonald, John; Pearce, Dora C. – British Journal of Guidance & Counselling, 2006
Lifeline Australia Inc. provides a free 24-hour telephone counselling and referral service to all Australians. The trained telephone counsellors of the service record information on many of their calls in Lifeline's Client Service Management Information System (CSMIS). This paper presents a descriptive summary of a national CSMIS data set, which…
Descriptors: Foreign Countries, Intervention, Referral, Management Information Systems
