The present research examined the perceived helpfulness of an increasingly widespread mode of psychological assistance, namely, emotional first aid via email. The sample comprised 62 naturally occurring email interactions between distressful clients and trained volunteers operating within the framework of the Israeli Association for Emotional…

Inspired by positive psychology, the present research explores the manner in which school counsellors perceive the meaning of success in their work. Data were collected by means of a narrative questionnaire in which 66 school counsellors were requested to write a detailed description of a well-remembered successful experience and to answer two…

The present study focuses on the effectiveness of interactions with callers to a helpline as perceived by the helpline volunteers. Applying a qualitative methodology, we analysed 12 descriptions of what the volunteers considered to be the most helpful calls they could reconstruct from memory, and the factors they attributed to the successful…

This study set out to explore the impact of ethnicity, gender, age and subjective well-being on help-seeking attitudes among Arab and Jewish adolescents in Israel. The sample comprised 395 Arab and 360 Jewish 7th- and 11th-grade pupils who were selected from six Arab and six Jewish schools in the north of Israel. The participants completed a…