Peer reviewed
Download full textERIC Number: EJ1053616
Record Type: Journal
Publication Date: 2014
Pages: 14
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1942-2504
EISSN: N/A
The Development and Validation of an End-User Satisfaction Measure in a Student Laptop Environment
Kim, Sung; Meng, Juan; Kalinowski, Jon; Shin, Dooyoung
American Journal of Business Education, v7 n2 p157-170 2014
The purpose of this paper is to present the development and validation of a measurement model for student user satisfaction in a laptop environment. Using a "quasi Delphi" method in addition to contributions from prior research we used EFA and CFA (LISREL) to identify a five factor (14 item) measurement model that best fit the data. The structural model identified two factors related to overall student satisfaction. Suggestions and implications for how to use this measure are provided.
Descriptors: Satisfaction, Student Attitudes, Laptop Computers, Factor Analysis, Measures (Individuals), Questionnaires, Undergraduate Students, Business Administration Education, Reliability, Validity, Models, Delphi Technique
Clute Institute. 6901 South Pierce Street Suite 239, Littleton, CO 80128. Tel: 303-904-4750; Fax: 303-978-0413; e-mail: Staff@CluteInstitute.com; Web site: http://www.cluteinstitute.com
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
