Across the broad spectrum of disciplines and departments within higher education, it sometimes feels like there is little that unites them. They talk about silos, they bemoan divergent and fragmented efforts, and they refer frequently to "them" and "they," regardless of where they are on the organizational chart. However, there is one topic that…

Relates a college president's efforts to use total quality management concepts at his school to achieve a universitywide transformation. Describes how the program was conceived and ways in which personnel were trained and educated about quality. Discusses how quality principles were implemented and the effects of such actions. (RJM)