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ERIC Number: EJ146196
Record Type: CIJE
Publication Date: 1976
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
An Evaluation of Empathic Listening in Telephone Counseling
Libow, Judith A.; Doty, David W.
Journal of Counseling Psychology, 23, 6, 532-536, Nov 76
Two counseling-analogue studies compared empathic-listening and active advice-giving styles of telephone counseling with college undergraduate participants. Results consistently indicated significant participant preference for active advice giving on overall call evaluation and on the two major factors (Helpfulness of Call and Helper Likability) of the evaluation questionnaire. (Author)
Descriptors: College Students, Counseling, Counseling Effectiveness, Empathy, Helping Relationship, Interaction Process Analysis, Research Projects, Telephone Communications Systems
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Grant or Contract Numbers: N/A