With the transition to knowledge-based economies, higher education (HE) has become a driving factor for economic and social development. Alongside high-quality education and excellent research, social responsibility (SR) has become an important aspect of universities' accountability and legitimacy. Considering the growing importance of SR for…

This paper presents a developed higher education quality assessment model (HEQAM) that can be applied for enhancement of university services. This is because there is no universal unified quality standard model that can be used to assess the quality criteria of higher education institutes. The analytical hierarchy process is used to identify the…

With the globalisation of the higher education industry, service quality in the higher education services is seen as a vital factor in determining a university's competitive advantage. The purpose of this study is to extend current conceptualisation of quality research in higher education by investigating the influence of self-determination and…

The adoption of US accreditation by non-US universities is one of the most salient manifestations of the internationalization of quality assurance in higher education. This process has been conceptualized as an exercise of global position taking by which institutions with limited financial and symbolic resources become associated with more…

Higher Education Institutions (HEIs) interact with a multiplicity of stakeholders, whose value expectations significantly affect their functioning. Students and academics represent the primary stakeholders of HEIs, directly contributing in their organizational success. Although they inherently perform as service co-producers, students and…

Higher education institutions (HEIs) are complex entities interacting with a variety of stakeholders. Scholars have widely discussed the approaches and models of value co-creation in the higher education context. However, the attention has been primarily focussed on a single category of stakeholders, namely students. The article aims at eliciting…

Although several studies have examined how quality teaching and learning is defined and operationalised in the global North, there is a paucity of such studies in developing country contexts. Using Zimbabwe as a case study, the research applies Sen's idea of deliberative democracy to a multi-stakeholder evaluation of policy formulation and…

Massification is a reality facing universities around the world. While increased access to higher education has significant social and economic benefits, rapid growth in class sizes challenges institutions to maintain quality standards while teaching at scale, amidst ongoing cost pressure. This paper analyses this issue within the Australian…

In defining successful collaborative international projects within the theory of change or logic model, focus is often on 'outcome' and 'impact'. Less empirical information is available regarding the 'input' and 'activities' aspects of this model. To address this knowledge gap and to offer insight into pivotal elements for management, this study…

Patents are essential for university technology diffusion to society; however, patent quality in universities, especially in Latin America, has been poorly studied. We create a quality index for patents granted to regional universities by using patent quality variables as patent production, technical relevance, use of top knowledge, technological…

In environments characterised by complex structures and processes, universities rely on co-operation and goodwill between staff to function effectively, underpinned by good service quality. However, there is a lack of research on relationship quality in internal service settings and on the role support staff play in the development and enhancement…

While the establishment of quality assurance has been seen for decades as the most significant instrument to secure and enhance the quality of teaching and learning in higher education, the concept of developing more specific learning outcomes has in recent years attracted much interest, not least due to the creation of national qualification…

Whilst teaching awards have become an established practice in higher education, important questions remain about their effectiveness in recognizing high-quality teaching, with recent research suggesting that they may have dysfunctional consequences. We investigate how awards are perceived and impact upon recipients and non-recipients and propose…

Within higher education, the importance of learning outcomes has become well-established. They are expected to guide the teaching and learning process, assessment, and curriculum development, while at the same time act as foundational elements to transitions towards national qualifications frameworks, competency-based education, and international…

In this research, the relational coordination model has been applied to prove learners' and instructors' high levels of satisfaction in e-learning. According to the model, organizations can obtain better results in terms of satisfaction by providing shared knowledge, shared goals and mutual respect mechanisms, supported by a frequent, timely and…