Management is one of the most studied phenomena in higher education. Most of these studies are conducted in the framework of higher education policy, academic work and quality of education and research. The management is often seen as an independent variable explaining the changes in higher education in the context of New Public Management and…

This paper proposed a valid and reliable perceived quality assessment framework of administrative services in Higher Education Institutions (HEI) in the Brazilian context. The method was in two main stages: (i) map a set of quality attributes and dimensions for administrative services in HEI, (ii) build and test the perceived quality assessment…

Several studies in higher education have attempted to study the impact of quality management practices on organisational innovation processes and outcomes in higher education institutions (HEIs). However, there is relatively limited research examining the impact of multidimensional quality management practices (QM-practices) on academics'…

This paper presents an analysis of strategic management systems of higher education institutions (HEIs) by identifying policy and strategic priorities and monitoring their implementation. The strategic priorities are contextualized within four scenarios that structure the mission and orientation of HEIs. The methodology is based on data collected…

This paper examines the qualities and skills needed by leaders and managers in Higher Education; the extent to which leaders and managers in 15 Moldovan Institutions perceive themselves to hold those qualities and skills; and the main drivers for holding higher levels of them. Review of the literature suggests that the qualities and skills…

Accreditation as a form of quality assurance has spread worldwide. As a result, the public and research interests have targeted the policies that developed agencies and procedures and the responses and effects of accreditation on higher education organizations and programs. However, studies on accreditation have not analyzed two core aspects: the…

To this date, research on the interplay between organisational structure/managerial and organisational value/psychological elements which impact on educational quality is scarce and fragmented. As a consequence of a lack of knowledge in this area, institutions often address these elements in isolation, moving past integral approaches, which…

A discussion of the relationship between educational quality and institutional management in higher education considers such issues as management's part in ensuring high quality educational performance, how closely connected management decisions are to educational decisions, and the means for judging institutional and administrative performance.…

Universities are increasingly engaging with non-academic professionals in facilitating performance outcomes, reaffirming themselves as purposive organisations, i.e. institutions with the ability to organise strategically in the pursuit of goals and standards. However, there is little empirical evidence for the impact of professional staff on…

Brand equity in higher education has received significant scholarly attention in recent years. However, there are a number of contradictions between the empirically approved determinants and the dimensions of brand equity in higher education. This research empirically investigates an adopted brand equity conceptual model in both a developed market…

International student services centers (ISSC) at postsecondary institutions in the United States are central to supporting international students' transition and adjustment needs. As leaders of these units, ISSC directors are 'managerial professionals' (MPs), exhibiting characteristics of both traditional academic and administrative roles. These…

The invasion of managerialism in universities has changed the prerequisites for academic work. Decision making and control over academic work based on the expertise of academics have declined; in turn, managers have gained more decision-making power. Our study's target group comprises academics representing educational sciences in two Finnish…

A historically informed analysis of the academic board or senate in Australian universities, and in the wider higher education environment, particularly the UK, indicates that the role and function of academic boards has fundamentally changed in the past 30 years. Within the context of universities being repositioned to serve global knowledge…

University leadership is considered as a key factor in university development. In a competitive environment, the role of university leadership has become increasingly important. At present, China is committed to building world-class universities, and university leadership is one of the key factors. Thus, what is the ideal university leadership in…

This paper aims to deal with lingering governance issues of a prestigious university in a developing country of Southeast Asia. It provides a description of environments, changes, and university stakeholders' perceptions in terms of governance arrangements of Chiang Mai University (CMU), which was selected as a National Research University in…