This paper presents a developed higher education quality assessment model (HEQAM) that can be applied for enhancement of university services. This is because there is no universal unified quality standard model that can be used to assess the quality criteria of higher education institutes. The analytical hierarchy process is used to identify the…

Globally, governments recognize the importance of creativity and innovation for sustainable socioeconomic development, and many invest resources to develop learning environments that foster these capacities. This paper provides a systematic framework based on Nair's "Innovation Helix" model for studying the factors of a country's…

Tertiary education institutions are currently learning to integrate and balance the needs of varying stakeholders, including local students, national governments, and the global market. These three dimensions combine into the concept of a "glonacal"--global?+?national?+?local--region of higher education. At the same time, quality…

Although several studies have examined how quality teaching and learning is defined and operationalised in the global North, there is a paucity of such studies in developing country contexts. Using Zimbabwe as a case study, the research applies Sen's idea of deliberative democracy to a multi-stakeholder evaluation of policy formulation and…

This paper proposes a new application of Stochastic Frontier Analysis (SFA) for estimating the student performance gap and how this can be used to assess changes of teaching quality at the individual unit-of-study level (module-level). Although there have been other examples in the literature that assess 'efficiency' in student outcomes, this is…

The value for money of UK undergraduate degree courses is under increasingly critical scrutiny. Understanding the level of learning achieved by students on any particular course has therefore become of paramount importance as an indicator of teaching quality. The change to the learning that a student undertaking a course has acquired can be…

Vietnam's higher education is highly centralized in terms of its governance and management. A couple of higher education reform plans have been introduced over the past decade but they seem to result in poor outcomes. This paper addresses the challenges faced in the areas of governance, quality assurance and finance by a "key" university…

Academic research is increasingly driven by research assessment exercises (in the UK, by the Research Excellence Framework, REF). These aim to compare outputs of researchers in each university with those elsewhere, but evaluation efforts have suffered from widespread criticism. The status of pedagogic research in higher education (HE)--once…

Performance assessment is permeating increasingly diverse domains of higher education, even in areas previously perceived to be too complex and idiosyncratic to quantify. The UK's attempts to assess 'research impact' within the Research Excellence Framework (REF) are illustrative of this trend and are being closely monitored by several other…

Recognition of the huge variation between professional graduate degree programmes and employer requirements, especially in the construction industry, necessitated a need for assessing and developing competencies that aligned with professionally oriented programmes. The purpose of this research is to develop a competency mapping framework (CMF) in…

University league tables give the image that there is a single dimension along which institutions can be placed. Most derive rankings from an aggregate score of multiple items, which often include opinion responses which has the potential to introduce sampling bias. This paper explores what happens when the two issues of dimensionality and…

The model of emotional support to students in Higher Education for over 40 years has been one of "person-centred therapy". Factors now challenge the supremacy of this approach, including its delivery format in an environment of extra-curricular demands, academic timetabling, students' financial restrictions (often requiring them to take…

Within the overall theme of this special issue of re-theorising doctoral education, this article examines the outcomes of a policy adjustment in a centralised higher education system, and its impact on research supervision practices. Using Australian doctoral programs as a case study, the focus here is the rethinking of research supervision, and…

Universities and students collaborate in a shared language of excellence, quality and choice, and become part of the same discourse of marketisation, commodification and globalisation, where each plays their part as provider and consumer in a highly competitive international area. Whilst there are an increasing number of studies which focus on the…

Over the past 20 years, universities in the United Kingdom have been undergoing a dramatic period of transformation and change which can be attributed to the expansion of the higher education sector, the growth in student numbers and the development of an ideological approach to public service management referred to as "new…