This paper presents a developed higher education quality assessment model (HEQAM) that can be applied for enhancement of university services. This is because there is no universal unified quality standard model that can be used to assess the quality criteria of higher education institutes. The analytical hierarchy process is used to identify the…

Universities' reputations are built in part on graduates' assessments of the quality of education they received. What do these assessments tell us? Are graduates' judgments of quality based on their experiences as students or on their later job satisfaction, that is, on process or on outcomes? The objective of this study was to assess the extent…

The private higher education sector in developing countries is challenged with high turnover, which has resulted in lowered sustainable competitive advantage. The resource-based theory considers strategic resources as a vital source to achieve a competitive advantage among its competitors. We argue that staff retention is a key factor to address…

This article represents a cross-sectional study of undergraduate students across two north-west university business schools in the UK. A purposefully designed questionnaire was collected from 350 students. The student experience was described in the form of hand-written narratives by first and final year students and had been identified by the…

This paper proposed a valid and reliable perceived quality assessment framework of administrative services in Higher Education Institutions (HEI) in the Brazilian context. The method was in two main stages: (i) map a set of quality attributes and dimensions for administrative services in HEI, (ii) build and test the perceived quality assessment…

Classroom assessment is an effective way to collect evidence about student learning, and a teacher's professional responsibility in assessment is to use high quality, fair, and ethical assessment information to make decisions about students' learning and teachers' instruction. This study used a scenario-based survey and investigated college…

To this date, research on the interplay between organisational structure/managerial and organisational value/psychological elements which impact on educational quality is scarce and fragmented. As a consequence of a lack of knowledge in this area, institutions often address these elements in isolation, moving past integral approaches, which…

Team project-based learning has become increasingly common in higher education. This study aimed to characterise and understand students' team learning experiences in team project-based learning by considering various aspects, such as individual qualities, teamwork, task, and instructor support. K-means clustering analysis was performed using…

The evidence suggests that emotional intelligence and personality traits are important qualities that workers need in order to successfully exercise a profession. This article assumes that the main purpose of universities is to promote employment by providing an education that facilitates the acquisition of abilities, skills, competencies and…

The Course Experience Questionnaire (CEQ) and an 'in-house' questionnaire, the Personal and Educational Development Inventory (PEDI), were administered in a postal survey of graduates who had been awarded the first BA/BSc (Hons) named degrees of the Open University and comparison samples of graduates awarded the pre-existing 'unnamed' degrees. The…