Changes affecting the delivery of information over the next 10 years are going to be more numerous, farther reaching, and more rapid than those experienced in the last 10 years. Technological, legislative, economic, and sociological factors are all playing vital roles in shaping the environment within which database information services operate. Advanced technologies such as videotext, videodisk, electronic mail, teleconferencing, and word processing have equipped information services with a variety of mechanisms for delivering information and the tools for its economic capture and processing. The area needing the most analysis today is that of the information user, and training and pricing are the major challenges that the marketplace imposes upon database publishers. Four issues that will prompt continued discussion in the industry are pricing, downloading, technology, and the computerization of business. In order to prosper, database publishers will have to be able to handle a much greater product offering with more customized or individualized service. As users of information become sensitized to the various methods and modes by which they can obtain information, traditional print publication and online services will coexist. (DMC)