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Direct linkMahmoud, Ali Bassam; Khalifa, Bayan – Education & Training, 2015
Purpose: The purpose of this paper is to confirm the factorial structure of SERVPERF based on an exploration of its dimensionality among Syrian universities' students. It also aimed at assessing the perceived service quality offered at these universities. Design/methodology/approach: A cross-sectional survey was conducted targeting students at…
Descriptors: Factor Analysis, Structural Equation Models, Foreign Countries, Factor Structure
