Developed as a resource guide for all secretaries and clerical personnel employed in the San Diego Community College District (SDCCD), this manual provides information on matters ranging from district procedures and office operations to English usage and professional growth. The manual's 21 chapters cover: (1) district history, philosophy, and affirmative action policies; (2) district organization; (3) emergency procedures; (4) communication with the Board of Trustees and preparation of Board docket items; (5) guidelines for supervisors for secretarial time management and working with their staff; (6) the importance of attitude, teamwork, and individual behavior in job success; (7) personal and professional growth, and pet peeves of bosses; (8) preparing job descriptions and desk job procedure manuals; (9) tips for time management, fitness, dictation and transcription, typing, duplication, and form development; (10) sources of information on, for example, district policies and employee contracts; (11) telephone procedures; (12) capitalization, punctuation, and word usage; (13) letters, memos, and drafts; (14) filing procedures; (15) meetings and minutes; (16) reports; (17) calendars and "tickler files"; (18) mail processing and delivery; (19) supplies and equipment, office supply inventory, stock and nonstock requisitions, and purchase orders; (20) travel and mileage; and (21) a bibliography of manuals, guides, and relevant SDCCD publications. (DAB)