Compliance training can be problematic, especially when training transfer does not occur consistently, as non-adherence to governmental regulations can result in monetary sanctions. The purpose of this qualitative action research case study was to explore employees' perceptions of and experiences with the User Design intervention process, as they…

The rise of stakeholder centered software development has led to organizations engaging users early in the development process to help define system requirements. To facilitate user involvement in the requirements elicitation process, companies can use Group Support Systems (GSS) to conduct requirements elicitation workshops. The effectiveness of…

Sustainable manufacturing has significant impacts on a company's business performance and competitiveness in today's world. A growing number of manufacturing industries are initiating efforts to address sustainability issues; however, to achieve a higher level of sustainability, manufacturers need methodologies for formally describing, analyzing,…

Globalization, rapid technological changes, and competitive pressures have resulted in company leaders' worldwide adopting of enterprise resource planning (ERP) systems to improve productivity and business operations and reduce costs in the post-implementation phase. The research addressed organizational leaders' inability to optimize…

Over the past few years, the growth of Internet and web services has produced a large amount of web data. A majority of them is in the form of text such as social media messages and online news articles. Web text data presents tremendous opportunity for business and social science research. It can provide critical intelligence to company…

This interpretative phenomenological study used semi-structured interviews of 10 participants to gain a deeper understanding of the experience for virtual team members using collaborative technology. The participants were knowledge workers from global software companies working on cross-functional project teams at a distance. There were no…

Unsolicited bulk email received by business users has increased exponentially in volume and complexity since the introduction of email. However, the factors that influence managers to purchase spam filters have never been fully documented or identified, only assumed. The purpose of this qualitative study was to identify, understand and document…

Process models are often the basis for demonstrating improvement and compliance in software engineering organizations. A descriptive model is a type of process model describing the human activities in software development that actually occur. The purpose of a descriptive model is to provide a documented baseline for further process improvement…

Numerous studies have shown that spreadsheets used in companies often have errors which may affect the quality of the decisions made with these tools. Many businesses are unaware or choose to ignore the risks associated with spreadsheet use. The intent of this study was to learn more about the characteristics of spreadsheet end user developers,…

Given the increasing competition in the software industry and the critical consequences of software errors, it has become important for companies to achieve high levels of software quality. While cost reduction and timeliness of projects continue to be important measures, software companies are placing increasing attention on identifying the user…

Electronic knowledge repositories represent one of the fundamental tools for knowledge management (KM) initiatives. Existing research, however, has largely focused on supply-side driven research questions, such as employee motivation to contribute knowledge to a repository. This research turns attention to the dynamic relationship between the…

Targeted email attacks to enable computer network exploitation have become more prevalent, more insidious, and more widely documented in recent years. Beyond nuisance spam or phishing designed to trick users into revealing personal information, targeted malicious email (TME) facilitates computer network exploitation and the gathering of sensitive…