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Peer reviewed Peer reviewed
ERIC Number: EJ349614
Record Type: Journal
Publication Date: 1986
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
The Unrecognized Crisis: Library Reference Service at the Crossroads.
Hernon, Peter
Government Information Quarterly, v3 n4 p329-32 1986
Briefly describes fundamental problems with library reference service based on the findings of 20 separate studies using unobtrusive tests. An emphasis on quality of service, realistic goals, and effective managerial strategies are identified as possible resolutions of these problems. (CLB)
Descriptors: Academic Libraries, Depository Libraries, Evaluation Utilization, Government Publications, Higher Education, Librarians, Library Services, Naturalistic Observation, Public Libraries, Reference Services, Search Strategies
Publication Type: Journal Articles; Opinion Papers; Reports - Descriptive
Education Level: N/A
Audience: Media Staff; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A