Seeds of public education's current failures are found in its past successes (transmitting culture and providing custodial care). Education is experiencing paradigm paralysis because of piecemeal reform approaches, failure to integrate solution ideas, and reductionist, boundary-limiting orientation. The old system is no longer adequate. Total…

The central idea in W. Edwards Deming's approach to quality management is the need to improve process. Outcome-based education's central defect is its failure to address process. Deming would reject OBE along with management-by-objectives. Education is not a product defined by specific output measures, but a process to develop the mind. (MLH)

Whether viewed through Deming's 14 points, Juran's Trilogy, or Kaoru Ishikawa's Thought Revolution, Total Quality Management embodies 4 fundamental tenets: primary focus on customers and suppliers, universal commitment to continuous improvement, a systems approach, and top management responsibility. Educational organizations are recreating their…

The introduction of Total Quality Management into the classroom is often driven by corporate, rather than student, interests. Corporations'"raison d'etre" is to maximize profit for their investors. If educators look at students and see only future employees, they distort learning by reducing it to fiscal terms and ignore what children…

With political support, Total Quality Management principles can help urban schools redefine schools' role, purpose, and responsibilities; focus on continuous improvement; plan comprehensive leadership training; create staff development confronting staff attitudes and beliefs; use research- and practice-based information to guide policy and…

In a letter to a Japanese university president, a French-Canadian educational administration student ponders the fundamental contradictions between the authoritarian, hierarchical Japanese education system and the Total Quality Management principles driving Japanese industry. The university president's reply explains how de-individualization,…

"If I've learned anything from the Visible Learning research," writes noted researcher John Hattie, "it's that almost everything in education works. The key question is not, What works? but, Is it working sufficiently above the average of all possible influences? Research has shown above-average effects for leaders who…

If educators endorse Alfie Kohn's surface message about Total Quality Management, they may miss opportunity to professionalize education. Deming's system of profound knowledge (interaction of theories of systems, knowledge, psychology, and variation) is a model for educated people grappling with life's complexities. Moreover, gaining community…

Before jumping on another corporate bandwagon, educators should recall the primary difference between business and education. Workers produce consumer goods, whereas students should be concerned with constructing meaning. The marketplace model, even correctly applied, does not belong in the classroom. Total Quality Management is a content-free,…

Total Quality Management is a value-based, information-driven management process through which the minds and talents of people at all levels are applied fully and creatively to the organization's continuous improvement. The total quality view allows educators to see with a student's eye, to understand what the school and the world look like to…

A Colorado elementary school began its Total Quality Management work about a year ago after several staff members participated in an IBM Leadership Training Program addressing applications of Deming's theories. The school's new writing assessment has increased collegiality and cross-grade collaboration. (MLH)

A Deming expert explains that his 14 principles are no recipe but must be combined with the theory of profound knowledge, which poses essential questions and recognizes the importance of human variation, intrinsic motivation, and external rewards. She also debunks grading, formal teacher evaluation, tracking, and decentralized management. (MLH)

After training in the Total Quality Management concept, a suburban Ohio school district created a Deming Users' Group to link agencies, individuals, and ideas. The group has facilitated ongoing school/business collaboration, networking among individuals from diverse school systems, mentoring and cooperative learning activities, and resource…

Alfie Kohn seems ill-informed about Total Quality Management's educational benefits. Students have always been workers; what is changing is the nature of that work. In schools of quality, teachers and students learn together as they create collaborative, trusting environments where failure is but a temporary step on the road to continuous…

Although Alfie Kohn is a first-rate thinker, his article in the same "Educational Leadership" issue confuses adopting Total Quality Management methods with intelligently adapting them. Kohn wrestles too hard with the "worker/student" metaphor and wrongly disparages Deming's emphasis on data and performance. Schools can definitely benefit from…