Tired of disjointed programs and projects, the staff of Newtown (Connecticut) Public Schools developed their own Success-Oriented School Model, blending elements of Deming's 14 points with William Glasser's approach to quality. To obtain quality outcomes means stressing continuous improvement and staying close to the customer. (six references)…

School staff can lead, teach, and learn better by defining what has value within their educational organizations. Value-added work is effort leading directly to learning. Waste work is improperly completed effort not tied to learning. Necessary work consists of tasks that keep the school running, but do not directly affect learning. Meetings waste…