The authors report the results of a cross-class project involving sophomore-level students in an Operations Analysis (OA) class with junior-level students in an Operations Management (OM) class. The students formed virtual teams and developed a simulation model of a call center. The OM students provided the management expertise, while the OA students provided the technical background. Our objective was to reinforce concepts from both courses while providing an opportunity to work in virtual teams. Results suggest great dissatisfaction with virtual teams. Many communication and technology challenges need to be overcome to make this approach a practical one. (Contains 3 tables.)