An overview is provided of the development of quality/performance circles at Lakeshore Technical Institute (LTI), Wisconsin, and of the projects undertaken through the quality/performance circle program during its 3-year history. First, background information is provided on the use of quality circles in Japan and the United States, including information on required elements for successful quality circles, the benefits that may be accrued through such efforts, and the characteristics of LTI. After highlighting the reasons for initiating the quality circle program at LTI, the paper outlines the procedures used to implement the program: (1) board approval; (2) collegewide invitation to participate in an orientation to the quality/performance circle system; (3) literature review; (4) surveys regarding decision-making and problem-solving processes at LTI conducted before and after the implementation of the quality/performance circle program; (5) assessment of the management style of LTI personnel; (6) survey regarding the impact of the quality/performance circle program; and (7) personnel selection according to work classification. Major conclusions regarding the program after its first year of implementation are presented, followed by a listing of the 16 goals and projects addressed by the program (e.g., the development of an idea/suggestion memo system, a recognition and retirement program, and a wellness program for staff members). Finally, conclusions stressing the positive results of the quality/performance circle program at LTI are presented. (AYC)