Reviews current state of the art pertaining to measurement and use of the construct of user satisfaction (user's self-reported degree of satisfaction with library services) and reports results of survey of 623 public library patrons measuring user satisfaction, evaluation of services, library use, and individual characteristics. Twenty-six sources…

Describes process by which reference service standards were developed at a university medical library and their impact on the evaluation of work of librarians. Highlights include establishment of preliminary criteria, literature review, reference service standards, performance evaluation, peer review, and staff development. Checklist of reference…

Results of performance evaluation of vendor supplying library materials to Knox College Library indicate that, despite vendor's claims for comprehensiveness of stock, only 40-50 percent of orders could be filled from stock, and performance with regard to both subjects and publishers varied as much as 50 percent. Nine references are cited. (EJS)

Discussion of public library roles examines roles from the Public Library Association's planning and measurement tools for their usefulness in evaluating public library effectiveness, based on data from the Public Library Effectiveness Study. Indicators of library effectiveness are discussed, and a cluster analysis of libraries with similar role…

This discussion of library software packages includes guidelines for library automation with microcomputers; criteria to aid in software selection; comparison of some features of available acquisitions, circulation and overdues software; references for software reviews; additional information on microsoftware; and a directory of producers and…

Presents a methodology for construction of location modeling for public library facilities in diverse urban environments. Historical and current research in library location is reviewed; and data collected from a survey of six library systems are analyzed according to population, spatial, library use, and library attractiveness variables. (48…

Examination of appropriateness of productivity measurements to assess performance of special libraries defines the concept, discusses problems in their use, and gives guidelines for implementation. Results of use of productivity measurements in Library of Congress and State Department library are reported, and productivity measurements are…

This study evaluated the collections of all seven university libraries in Saudi Arabia against Association of College and Research Libraries (ACRL) standards. Data collected by questionnaire on holdings and collection development programs indicated that six libraries were below the ACRL standards. It was found that King Saudi University library…

Self-study reports of four academic libraries which had varying experiences with the regional accreditation self-study process were analyzed and compared with their annual reports. No relationships were found between success and resources, capabilities, products, services, classes of evaluation addressed, assessment measures included, and extent…

Describes a method of analyzing serials collections in special libraries that combines evaluative criteria with database management technology. Choice of computer software is discussed, qualitative information used to evaluate subject coverage is examined, and quantitative and descriptive data that can be used for collection management are…

Describes a study conducted at the Brigham Young University Library that examined the quality of reference service provided by students and department assistants, the adequacy of the training program, and the effectiveness of the system of referring patrons to subject specialist librarians. Recommendations for improving training programs and…

Discusses the adequacy of relevance as a criterion for evaluating information retrieval system effectiveness and describes an empirical study that investigated academic library users' assessments of retrieval system performance. Results are presented that indicate relevance is not an adequate criterion in light of other success factors mentioned…

Evaluates "Booklist,""Choice,""Library Journal," and "the New York Times Book Review" by measuring and comparing (1) total number of adult books reviewed, (2) total number of juvenile and young adult books reviewed, (3) percentage of randomly selected Notable Books reviewed, and (4) how quickly those Notable Books were reviewed. (Author)

This report, the third in a series, contains the results of an evaluation of the definitions and internal consistency of the finance variables used in the Federal State Cooperative System Public Library Statistics (FSCS/PLS) program, and a comparison of the statistics collected for these variables to selected statistics from independent sources.…

An evaluation of the Applied Physics Laboratory Library was conducted with the view of changing the current collection policy and establishing guidelines for selection. The evaluation included defining the purpose, using a microfiche ordering system, screening items received, guidelines for weeding, microfiche vs paper copy, costs, and…