Libraries are under pressure to prove their worth and may not have achieved this fully successfully. There is a resultant growing requirement for value and impact measurement in academic and research libraries. This essay reviews the natural history of library performance measurement and suggests that proof of worth will be measured by the…

Reviews current state of the art pertaining to measurement and use of the construct of user satisfaction (user's self-reported degree of satisfaction with library services) and reports results of survey of 623 public library patrons measuring user satisfaction, evaluation of services, library use, and individual characteristics. Twenty-six sources…

Describes a study done by Herbert White that resulted in rankings of library and information science programs based on perceptual assessments by faculty and library directors. Problems with this methodology are discussed, and further findings based on extensive interviews with subjects of the White study are reported. (CLB)

Three authors respond to the findings of a study by Griffiths and King, which was contracted by the Department of Education to identify the professional competencies that should be encompassed by library and information science programs, and the methods by which the competencies' relation to professional performance may be evaluated. (CLB)

A brief overview of the challenges associated with demonstrating organizational effectiveness and the role of performance measures as surrogates for demonstrating effectiveness are provided. The complexity of analysis and the importance of use of performance measures provide a way to review the strengths and weakness of eight different ways to…

Reports the results of a study comparing the performance of commercial document suppliers with the performance of traditional interlibrary loan. The discussion covers comparisons of speed, cost, the effect of publication characteristics on speed and cost, and success rates, as well as implications of the findings for interlibrary loan services.…

Presents a decision theoretic model that minimizes the costs of the material selection decision process by using formal methods to rank materials. Illustrations of the process are provided, and an implementation method using MARC records is described. (Author/CLB)

Discusses the need for a subject cataloging code in order to evaluate subject catalog effectiveness, take advantage of online technologies, and keep the subject headings list current. Impediments to a code, both practical and philosophical, are identified. Practical suggestions for improving subject cataloging without a theoretical code are…

A qualitative study of the citing motivations of 12 agricultural economists (faculty and doctoral students) identifies several factors they considered in making citing decisions: the contributions of the document to their research; the criteria they apply to the documents; and metalevel documentation concerns. (Author/AEF)

Reports on a study of user-based relevance interpretations which considered the nature of users' thought processes in evaluating bibliographic citations produced by a document retrieval system. Factors found to be important include an individual's subject knowledge, professional training, educational background, anticipated usage of documents,…