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Peer reviewedCullen, Rowena J.; Calvert, Philip J. – Journal of Academic Librarianship, 1995
Surveyed stakeholder groups in the New Zealand university system to determine each groups' criteria for measuring university library performance. Compared responses of resource allocators, senior library staff, other library staff, academic staff, and graduate and undergraduate students, and found that the groups have different perspectives on…
Descriptors: Academic Libraries, Attitudes, Comparative Analysis, Evaluation Criteria
Peer reviewedCalvert, Philip J.; Hernon, Peter – Journal of Academic Librarianship, 1997
Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)
Descriptors: Academic Libraries, Evaluation Criteria, Foreign Countries, Higher Education
Peer reviewedCalvert, Philip J.; Cullen, Rowena J. – Library and Information Science Research, 1994
New Zealand librarians, using 95 indicators of performance, rated their libraries highest on service indicators and lowest on local government relations. Factor analysis was used to derive 13 dimensions of effectiveness. The indicators ranked highest in a prior survey of stakeholders are spread across nine of the dimensions, which fit four models…
Descriptors: Evaluation Criteria, Factor Analysis, Foreign Countries, Librarians
Peer reviewedLord, Beverley R.; Robb, Alan J.; Shanahan, Yvonne P. – Higher Education Management, 1998
A study concerning performance indicators in five New Zealand higher education institutions had staff in administration, libraries, and an academic department identify appropriate measures of performance for mechanistic activities. For some activities, particularly at senior levels, mechanistic measures are found inappropriate and impractical;…
Descriptors: College Administration, College Libraries, Departments, Evaluation Criteria
Direct linkJacobson, Erik – E-Learning, 2009
This article presents a review of seven national governments' online collections of adult literacy-related research. This study explored the type of learning associated with official web spaces by asking the following research questions: (1) What kind of research do these governments present on their websites? (2) How is the presentation…
Descriptors: Adult Literacy, Educational Research, Educational Resources, Access to Information
