Descriptor
Source
| Reference Librarian | 1 |
Author
| Novotny, Eric | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Evaluative | 1 |
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Laws, Policies, & Programs
| Equal Access | 1 |
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Peer reviewedNovotny, Eric – Reference Librarian, 2001
Discussion of electronic library reference services focuses on an overview of the chief methodologies available for conducting assessments of electronic services. Highlights include quantitative measures and benchmarks, including equity and access; quality measures; behavioral aspects of quality, including librarian-patron interaction; and future…
Descriptors: Access to Information, Benchmarking, Electronic Libraries, Evaluation Criteria
