This report presents a summary of activities, findings, and recommendations from Phase I of a project to improve the effectiveness of academic health science libraries and their provision of information services. The objectives for Phase I of the project are given: (1) to identify academic health science library requirements in the areas of…

This manual is a first effort to begin to identify, describe, and develop procedures for assessing various aspects of digital reference service. Its overall purpose is to improve the quality of digital reference services and assist librarians to design and implement better digital reference services. More specifically, its aim is to: assist…

Five performance measures suggested for use in public libraries are discussed in relation to corporate information centers: corporate awareness of library services; clients as percentage of jurisdiction population; reference transactions per capita; reference fill rate; timeliness of information delivery. Planning and survey questionnaires for…

An ad hoc working group of the International Standards Organization met twice to study the feasibility of establishing an international standard on library performance measures. Having determined that library development in many countries could be significantly advanced through the availability of an international performance standard, the working…

This study reports findings from a survey of U.S. and Canadian medical libraries belonging to the Association of Academic Health Sciences Library Directors (AAHSLD). Conducted in the spring of 1990 and funded by AAHSLD, the survey had the two primary purposes of assessing the use of the AAHSLD "Annual Statistics" in providing data for decision…

Describes a study that obtained assessments of the status of research in library and information science from leading researchers in the field. Five key issue areas affecting the status of research are identified and specific recommendations are offered to address these issues and improve the status of research in this area. (31 references)…

Assesses the value of the Government Printing Office's 1983 "Biennial Survey" as a tool to support depository library planning and decision making. The survey data are evaluated in terms of reliability, validity, and utility, and recommendations are offered for improving the design, administration, and analysis of the survey. (CLB)

Develops a systems approach to planning as a means of increasing organizational effectiveness. A model of the planning process is presented, the various components are described in terms of implementation, and pragmatic strategies and considerations for an academic library are suggested; data tables and a flow chart are included. (JD)