Surveyed stakeholder groups in the New Zealand university system to determine each groups' criteria for measuring university library performance. Compared responses of resource allocators, senior library staff, other library staff, academic staff, and graduate and undergraduate students, and found that the groups have different perspectives on…

Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)

This paper reports on a pilot project in Asia sponsored by the IFLA (International Federation of Library Associations and institutions) Round Table of Library and Information Science Journals that had the following objectives: to identify the most commonly accepted criteria for evaluating LIS (Library and Information Science) journals; to evaluate…

During the first half of 2000 a pilot project on library and information science (LIS) journal quality was undertaken in the Asian region for the International Federation of Library Associations and Institutions (IFLA) Round Table on Library and Information Science Journals (RTLISJ). It showed that a simple, but effective, methodology could be…

New Zealand librarians, using 95 indicators of performance, rated their libraries highest on service indicators and lowest on local government relations. Factor analysis was used to derive 13 dimensions of effectiveness. The indicators ranked highest in a prior survey of stakeholders are spread across nine of the dimensions, which fit four models…