Jennifer Duvernay, a science reference librarian at Arizona State University (ASU), feels it is very important to make sure that the information shopping experience is completely satisfying. "I'd like our students to choose to come to us because they have good experiences with us, trust us, and like us, despite [the availability of] plenty of other places on the Internet they can get their information." Certainly the initiatives she's eagerly volunteered to work on--24/7 reference chat, the freshman and sophomore Learning Communities, and usability of library web sites--are all about connecting with students and faculty and making sure the library adapts to their changing needs. This article summarizes the accomplishments of Jennifer Duvernay from Arizona State University, Tempe.