Appropriate implementation of information technology (IT) can help create a more efficient, less costly, and higher-quality service-delivery environment for community-based organizations that serve older people. Relevant studies and reports on technology in healthcare can be compared and applied to these organizations. This study is the result of an assessment and analysis of the technological needs of 17 community-based organizations that serve older people in Orange County, California. Preliminary results suggest that appropriate implementation of technology, along with complementary workflow processes and positive attitudes toward technology usage, might lead to improvements in the level and quality of service in these agencies.