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ERIC Number: EJ955029
Record Type: Journal
Publication Date: 2011
Pages: 11
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0271-9517
EISSN: N/A
Advising Students to Value and Develop Emotional Labor Skills for the Workplace
Zalewski, Jacqueline M.; Shaffer, Leigh S.
NACADA Journal, v31 n2 p44-54 Fall 2011
Emotional labor, the sociological term for the vocational use and suppression of emotion, represents valuable human capital in most occupations in the new economy. However, Millennials often fail to recognize emotional labor as a transferable skill necessary for acquiring and succeeding in future careers. We explain the concept of emotional labor, describe the skills necessary to properly control and express vocationally appropriate emotions, explain the reasons that emotional labor is important in postindustrial labor markets, and make recommendations concerning the ways academic advisors can help Millennials to respect and deliberately practice emotional labor in advising, academic, and customer service work.
National Academic Advising Association. NACADA Executive Office, Kansas State University, 2323 Anderson Avenue Suite 225, Manhattan, KS 66502-2912. Tel: 785-532-5717; Fax: 785-532-7732; e-mail: nacada@ksu.edu; Web site: http://www.nacada.ksu.edu
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Adult Education; Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A