Procedures to map the broad outline of student interaction with various help-giving persons and campus agencies were investigated. A sample of 633 undergraduate students completed an 8-part problem-solving questionnaire that identified current problems, problems that previously existed, the 5 most important problems, improvement rates for the most important problems, and sources of assistance in problem resolution. The most frequently reported problem was connected with the academic side of life: academic concerns, fear about achievement, lack of time, study skills, trouble getting going on things, vocational choice, and career planning. Personal problems such as lack of privacy, depression, and unhappiness also were common. Overall, students reported that 43 percent of their most important problems had improved. In the majority of cases, student reported using nothing or no source to solve their problems. When resources were used, friends ranked first, followed by parents and then several university services. There was a mean reported improvement rate of 20 percent for those cases where no source was used, while the use of all other sources recorded a mean improvement rate of 66 percent. The most common problem brought to the counseling service was vocational choice and career planning, followed by selecting a major. It is concluded that it is particularly in the areas of personal, social, and environmental or institutional problems that students appear to fail to take advantage of the help that exists. Students turned primarily to friends and family even for many academic and vocational problems. (SW)