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Jonassen, David H.; Hung, Woei – Educational Psychology Review, 2006
Troubleshooting is a common form of problem solving. Technicians (e.g., automotive mechanics, electricians) and professionals (physician, therapists, ombudspersons) diagnose faulty systems and take direct, corrective action to eliminate any faults in order to return the systems to their normal states. Traditional approaches to troubleshooting…
Descriptors: Troubleshooting, Problem Solving, Paraprofessional Personnel, Evaluation Methods
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Jonassen, David H. – Performance Improvement, 2003
Describes the cognitive processes required to troubleshoot faults and describes an architecture based on that cognitive model for designing learning environments that engage novices in troubleshooting while supporting their construction of requisite knowledge. This model can be applied to different kinds of troubleshooting problems, enhancing the…
Descriptors: Cognitive Processes, Computer Assisted Instruction, Distance Education, Instructional Design