This study was conducted as a qualitative, single case study. This study obtained data from online Zoom interviews collected from semi-structured, open-ended interview questions. This study aims to examine what role servant leadership has in employee work performance in higher education institutions in West Virginia, from the lived experiences and…

The evolution and bureaucratic nature of higher education has created organizational structures and practices that contribute to experiences of inequality for university staff, an employee group scarcely researched. The purpose of this study was to investigate and document the workplace experiences in university staff governance members in the…

This article explores the issue of workplace visibility and signs and symbols of LGBTQ+ identity in a UK university. A poststructuralist Butlerian theoretical framework underpins this article. Sexual and gender identities are understood as multiple and fragmented, and constructed in relation to others and within the systems of power and knowledge…

A vocation is an individual's sense of being called to pursue a given profession. Vocations are typified by passion, absorption in work, a desire for prosocial work, and a tendency to sacrifice for the vocation. Vocations have been linked to both advantageous and adverse effects, including the propensity for vocational workers to suffer workplace…

Professional staff make up the majority of employees at colleges and universities in the United States but are rarely the focus of research in higher education. As a result, little is known about how these employees experience the workplace, creating a challenge for educational institutions working to attract, develop, and retain this essential…

Most colleges and universities were forced to replace their traditional campus operation structures with remote work-from-home environments as a result of the COVID-19 pandemic. However, the systems in place to support remote work cultures were limited. The lack of remote work culture systems has caused anxiety, confusion, and attrition at many…

This qualitative study examined the manifestation of work-related stressors that SAPros of Color who provide direct services and support to Students of Color working at a large, tier-one research institution experience. Additionally, this study explored participants' self-care behaviors and strategies used to cope and probed for potential…

Employee engagement, or the extent to which an employee is fully immersed in their work can lead toward higher retention, greater productivity, and increasing profits in a workplace environment. Engagement is driven by a variety of conditions, and when met has the ability to provide many positives in a work environment. Conversely, a lack of…

Diversity, equity, and inclusion are commonly used words on college campuses to describe support for students of color on campus. Rarely are these terms ever utilized to examine how staff conducting diversity work are experiencing their respective institutions. In this study, I explored how staff of color performing diversity work navigate working…

The purpose of this quantitative comparative study was to examine differences in five components of technostress across three employee groups (Faculty, Administrators, and Staff) in U.S. higher education. Jena and Mahanti's technostress-demographic model provided the theoretical framework for this study. The five components of technostress…

Purpose: The purpose of this case study was to explore the strategies regional campus leaders used to engage staff and foster performance while required to work remotely during the COVID-19 global pandemic. Methodology: A qualitative case study design, using semistructured interviews, was used to answer the following research question that guided…

This dissertation presents three separate studies related to the experiences of university professional staff, including their work stress and relationship to undergraduate students. Findings from these studies show that professional staff are well-positioned to act as institutional and empowerment agents (Stanton-Salazar, 2011) on behalf of…

The CUPA-HR Higher Education Employee Retention Survey (ERS) was created to better understand the factors underlying the retention crisis that continues in the wake of the COVID-19 pandemic -- the reasons higher ed employees are looking for other employment, the characteristics of those at risk for leaving, and what higher ed leaders can do to…

Student activities are an important part of the student life experience on college campuses (Barham & Winston, 2006). Student activities professionals are key to helping students become, and stay, engaged during their educational experience (Komives, 2019). While student activities staff provide care and support, the staff themselves are not…

This study sought to determine whether higher ed employees whose preferred work arrangements are not aligned with their actual work arrangements are more likely to look for other work. The results show that: a) nearly two-thirds of respondents report some degree of misalignment between their preferred and actual work arrangements, particularly in…