Purpose: The purpose of this case study was to explore the strategies regional campus leaders used to engage staff and foster performance while required to work remotely during the COVID-19 global pandemic. Methodology: A qualitative case study design, using semistructured interviews, was used to answer the following research question that guided…

Centralisation is a recurrent theme when the organisational structure of contemporary higher education institutions is on the agenda. This may be in large part because of the unsolicited effects of decentralised organisational structures. The aim of this study is to explore how professional support staff at higher education institutions perceive…

This study aimed to identify the role of intellectual capital (human capital, structural capital, and relational capital) in achieving competitive advantage (quality of education, flexible and responsive, and innovation) at Al-Ahliyya Amman University, to achieve these goals, the researcher used the descriptive and analytical approach. The study…

The paper aimed at exploring intercultural communication as a means to promote inclusivity in diverse organisations. The study adopted a case study design with qualitative data. A semi-structured interview guide with open-ended questions was utilised as the main data collection tool from a sample of ten purposively selected professionals from the…

Amidst increased research on mergers in higher education, studies addressing micro level processes are scarce and fragmented across disciplines: our aim is to systematically review existing studies, providing implications for research and practice. We grouped 21 studies from different countries under four themes: academic identity and self-image;…

Researchers have developed the concept of organizational stupidity to explain why some organizations lack the ability or willingness to create and use knowledge resources. Indicators of organizational stupidity include a lack of reflexivity, failure to provide justifications for decisions and actions, and avoidance of substantive reasoning. The…

The work productivity of an individual is an organizational asset that can be equated to progress and success. It provides satisfaction to the employees, the organization, and other stakeholders. This study assessed the work productivity among selected employees from a tertiary education institution before COVID-19 pandemic. To accomplish this…

Purpose: The present study aimed to find out the relationship of public service motivation (PSM) with other positive aspects, that is workplace spirituality and employee well-being among academic staff of public sector higher education institutions. Design/methodology/approach: In order to capture the full picture of the institutional factors that…

The purpose of the study is to contribute to the understanding of the impact of perception of fit and job satisfaction among administrative staff members at a university and to determine the fit component (Person-Organization fit, Person-Job fit) that predicts job satisfaction. This study used a correlational design with online survey data…

This study aimed to analyze the professional development, organizational climate, supervisory rapport, and overall satisfaction of employees from a local higher education institution in Central Luzon, Philippines. This study made use of a descriptive-correlational design with an adapted and modified survey questionnaire as an instrument and…

From last two decades, the Higher Education institutions of the developing countries have also realized the importance of better quality services and leadership behavior. Previous studies investigated that better quality services and leadership behavior are fundamental tools for the enhancement of satisfaction level of the university lecturers.…

This study explores how leadership styles impact work engagement and conflict management practices in Nigerian universities. It utilises a qualitative research design, focusing on 40 semi-structured interviews with senior university management staff comprising Vice-Chancellors, Registrars, Bursars, Deans of Faculties and senior non-teaching staff…

Purpose: The purpose of this paper is to examine the role of employees' behavioural factors in increasing students' loyalty. It specifically examines the direct and indirect mediations between employees' service quality, trust and intimacy. The focus is on the effects of constructs of service quality (SQLTY), trust (TRUS) and intimacy (INTIMACY)…

Despite recent attention to campus sexual assault (CSA), we know little about how institutions of higher education (IHE) have approached policy reform. Using anonymous web-based survey responses of 190 staff, faculty, and administrators from IHEs, we examined priorities that guided CSA policy implementation, as well as characteristics that explain…

In this study I explored the experiences of institutional actors (e.g. administrators, faculty and staff members) responsible for student success efforts at research universities. Through Critical Discourse Analysis of interview transcripts and institutional documents, I traced how neoliberalism and other economic logics propagated through the…