This paper reports on research conducted with staff employed in the Australian higher education sector during the COVID-19 pandemic. The sector has been significantly impacted, particularly those institutions heavily reliant on revenue from international student enrolments. Universities moved swiftly to introduce cost-savings measures such as,…

The Australian regional university where this pilot study was completed is confronted with a number of demographic factors that challenge the delivery of effective student support and engagement. In 2020, the teacher education student cohort comprised of approximately 5,100 students, with 82.6% 25 years of age or older, 20.3% identified as having…

Contract cheating is, potentially, a serious threat to the quality of higher education around the world. Prior research has focused on student perspectives and the companies themselves, but the staff view is poorly understood, despite staff being a major stakeholder with considerable influence over strategies designed to address contract cheating.…

While no major change in relation to student attrition and retention data has been recorded over the past 20 years, the increasingly neoliberal agenda imposed on Australian higher education institutions has led to increased scrutiny around such data. In this case study, we explore discourses of attrition and retention to understand better the…

This article outlines a concurrent complementarity, mixed methods research design to explore the careers of university professional staff through the application of a contemporary career profile framework. Two hundred and twenty-six participants from Australia and the UK completed a multi-method questionnaire. Integration occurred at three points:…

Purpose: Whilst the role that procurement plays in today's organisations is becoming increasingly strategic, recruitment into the discipline in Australia remains a significant challenge, and this has led to a serious ongoing skills shortage. By combining the findings from an online survey of Australian practitioners, with a set of face-to-face…

Cohesive integration practices within 'one-stop' student support services are critical for student success, however empirical studies in this area are limited in number and scope. This case study addresses this gap by exploring the lived experience of staff and managers who support students at a regional Australian university's integrated student…

Universities are both a source of employable graduates and careers. This paper examines universities as developers and employers of their own graduates from the perspective of employees and recruited positions. Research questions were: what do learning and teaching careers look like at universities, and what are the occupational patterns,…

This research examines the impact of non-monetary work environment factors on employee discretionary effort within the higher education sector in Australia. There is limited qualitative research that examines the factors that drive and inhibit employee discretionary effort especially in the higher education sector. Semi-structured interviews were…

University employees experience high levels of workplace stress, with the perception that it is increasing, due to less autonomy, increased student numbers, excessive administrative work and role ambiguity. This study is part of a larger evaluation of the effectiveness of a Mindfulness, Self-Care and Resiliency (MSCR) program to improve the…

Background: The success of public health campaigns to engender healthy behavior depends on effective communication of desired messages that inspire action utilizing health information that must be successfully understood. Research, however, illustrates that health guidelines are differentially interpreted, with health literacy and proclivities…

Strategic communication is not solely the remit of library managers and directors, but is the product of internal culture and engagement with the organization's brand. Libraries need to communicate strategically, in order to demonstrate to individuals across the organization that their message is on point, and that they understand, are committed…

Safety management systems in Australian higher education organisations are under-researched. Limited workplace safety information can be found in the various reports on university human resources benchmarking programs, and typically they show only descriptive statistics. With the commencement of new consultation-focused regulations applying to…

Purpose: The purpose of this paper is to evaluate the impacts of enterprise resource planning (ERP) systems on user performance (UP) in higher education institutions with a view to better understanding the ERP phenomenon in these institutions, and to determine whether or not these systems work well in such a complex environment.…

This paper addresses work-integrated learning program issues from the perspective of work supervisors of interns from a foreign university in an offshore market environment--Vietnam. Universities expanding their markets overseas must research all relevant aspects of the local environment when making operational expansion decisions, and continue…