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Power, Emma; Partridge, Helen; O'Sullivan, Carmel; Kek, Megan Yih Chyn A. – Higher Education Research and Development, 2020
Cohesive integration practices within 'one-stop' student support services are critical for student success, however empirical studies in this area are limited in number and scope. This case study addresses this gap by exploring the lived experience of staff and managers who support students at a regional Australian university's integrated student…
Descriptors: Student Personnel Services, Academic Support Services, Academic Achievement, Foreign Countries
O'Sullivan, Carmel; Partridge, Helen – New Review of Academic Librarianship, 2016
Strategic communication is not solely the remit of library managers and directors, but is the product of internal culture and engagement with the organization's brand. Libraries need to communicate strategically, in order to demonstrate to individuals across the organization that their message is on point, and that they understand, are committed…
Descriptors: Organizational Change, Communication Strategies, Case Studies, Strategic Planning