Austin Community College mailed an Employee Satisfaction Survey in spring 2000 to 2,903 employees. The survey form asked respondents to rate college-wide and/or campus services that they had requested or received during the past year in terms of promptness, quality, attitude and overall service. The overall survey return rate was 15.4%, but rates varied greatly by employee group with a 42.9% return rate for administrators; 25% for full-time faculty and professional/technical staff; 20% for classified staff; 2.9% for hourly; and 1.3% for continuing education/adult education groups. A number of respondents indicated that the survey was overly long and cumbersome, suggesting that the length of the survey may have adversely affected the response rates. Findings show that: (1) staff in many areas needed customer service training; (2) telephones were not used effectively by many offices; (3) many areas were not able to respond quickly to the needs of college staff; and (4) 18 highly used areas were of special concern because they had high levels of dissatisfaction. College-wide offices with the highest level of user satisfaction included Risk and Insurance Management, Word Processing Services, and the Office of the Dean of Advanced Technology. Contains 20 tables and the survey form. (PGS)