This report identifies key management issues for senior managers and heads of cleaning departments in developing and reviewing cleaning services to support improvement and enhance cost effectiveness. The cleaning costs incurred by higher education institutions (HEIs) represent 2.7 percent of the total spent nationally on cleaning services for both public and private sector organizations. This report is based on data from 70 universities and colleges and various organizations across the United Kingdom which assessed issues facing cleaning services. Overall, challenges facing cleaning managers are not unique to HEIs. The sector does not have an agreed set of quality management methodologies, mechanisms for sharing good practice, or operational performance standards, as promulgated by the British Institute of Cleaning Services. No forum exists for managers responsible for cleaning and associated services to share best practice within the sector. The lack of a professional representative body for cleaning managers in the sector compounds a lack of innovation, benchmarking, and quality systems in cleaning services. Institutions have a wide range of approaches to the management, funding, and setting of quality standards. There is little integration between the provision of cleaning and other activities of HEIs and between the residential and nonresidential cleaning services. Recommendations for sectors and individual institutions are presented. (SM)