A few short years ago, as Facebook made the leap from dorm room to, well, every room, some alumni leaders wondered if Facebook's growing popularity would mean the end of reunion. Time has passed, and most alumni professionals have come to know and love Facebook--truly or out of necessity. On the whole, Facebook has proven itself friend not foe,…

It wasn't long ago that an institution's primary social media options were Facebook and Twitter. Then, colleges and universities began diving into social media even if they didn't quite yet know what they should be trying to accomplish with these new channels. Now, as new platforms continually emerge, knowing when it's time to invest institutional…

By the time Superstorm Sandy struck New Jersey in late October 2012, Kathy Corbalis, executive director of communications and college relations at Atlantic Cape Community College, and her team were battle-tested. In the 15 months before the hurricane, the college experienced two bomb threats via Twitter, a lockdown due to gunfire, an on-campus…

The alumni relations profession has undergone profound changes in the past century. Alumni officers have responded to opportunities and threats presented by advancing technologies, shifting cultural norms, and unstable world economies. Innovations such as Facebook and smartphones have changed everything, and in a flat world, alumni relations…

Engaging with stakeholders on social media channels can burnish a brand's reputation, according to an early 2012 survey conducted by BRANDfog, a social media branding firm that caters to CEOs. The study found that 82 percent of respondents "were more likely to trust a company whose CEO and leadership team engage in social media." In addition, 94…

So many communications channels, so little time and, usually, so few resources is the situation today's communicators face. Educational institutions, places steeped in history and tradition, "have been slow to react." But while the communications channels have changed, the fundamentals of communication haven't. Maintaining perspective about…

As one of the top U.S. choices for international students, the University of Illinois at Urbana-Champaign has a solid reputation in China and a history of educating Chinese students that goes back more than a century. But the university did not realize until last June that its nickname in China is the "Cornfield Ivy" and that Chinese…

For years, the University of California, Los Angeles, has been a rare holdout. As other colleges, universities, and independent schools rushed to create their own private online social networks, the UCLA Alumni Association stood on the sidelines. This fall, UCLA will join the game, launching its own online community. According to Ralph Amos,…

In fundraising today, a wealth of communications tools makes it increasingly easier to contact prospective donors--but is it getting harder to really connect with them? Do the new tools work as well as the old ones? In the second decade of online marketing, all the tools of the trade are subject to scrutiny. Direct mail has been a mainstay of the…

Most colleges and universities that launch into social media do so by dipping one toe in the water rather than swan diving into the deep end. And while many people define "social media" as Facebook and perhaps Twitter, the term actually encompasses everything from blogs to photo- and video-sharing sites to LinkedIn to any of dozens of…