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Peer reviewed Peer reviewed
ERIC Number: EJ448927
Record Type: Journal
Publication Date: 1992
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0033-7072
EISSN: N/A
Closing the Reference Interview: Implications for Policy and Practice.
Nolan, Christopher W.
RQ, v31 n4 p513-23 Sum 1992
Discusses reasons why patrons or librarians terminate the reference interview, including the content of the interview, interpersonal dynamics, and institutional or policy factors. Goals and objectives of the person terminating the interview are considered, and guidelines for policy development and performance improvement are offered. (30 references) (MES)
Descriptors: Improvement, Interpersonal Communication, Interviews, Librarians, Library Services, Objectives, Policy Formation, Questioning Techniques, Reference Services, User Needs (Information), Users (Information)
Publication Type: Journal Articles; Guides - Non-Classroom; Opinion Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A